with reference to Purchase Terms:
a) consumer: a natural person proceeding in their own matters beyond their professions, their own jobs, or business activities
b) consumer legal dispute: a dispute related to the quality and safety of the product, to the application of product liability regulations, to the quality of the service, to contracting between parties, and to the performance
c) consumer contract: contract between consumer and business enterprise
d) warranty: mandatory warranty defined according to separate law referring to consumer contracts, and according to Law V, 2013 referring to the Hungarian Civil Code
e) distance contract: a consumer contract made for the contracted product or service through an electronic distance selling system without the simultaneous physical presence of the parties, in making the contract the parties use electronic communication devices only
f) electronic communication device: a device which is capable of making contractual declarations without the physical presence of the parties. Such devices are forms without an addressee or an address, standard letters, advertisements with order forms published in the media, catalogues, telephones, telefaxes, and devices that provide internet access
g) product: movables defined in Point 2 of the current General Terms and Conditions
h) enterprise: the operator of the homepage who is the legal entity selling the product on the homepage and who is defined in Point 1
2. Contract product
The glasses, decanters, tumblers and other tableware selected by the consumer through the homepage operated by the enterprise. Information about the major characteristics of the products is provided to the consumer during selection and finalising order.
The prices on the product sites are discounted and undiscounted prices which are valid for internet shopping. The prices quoted include the VAT (27%). The prices quoted do not include shipment costs which will be provided in detail in Point 6.
4. The process of ordering
Purchasing is linked to registration. After it you can sign in with the help of your e-mail address and password. Select the products and put them into your basket. Sign in to the website with your e-mail address and password. Choose the method of payment, check the details of your order, shipping and billing address, then send your order.
The information in relation to your order will be confirmed automatically to your e-mail address. You may check the order details. Your order will be registered under the registration number in your confirmation. Our contract will be made through implied conduct and through our confirmation.
The contract to be made is considered to be a written contract according to Paragraph 6:7.§ (3) in the Civil Code. The language of the contract is Hungarian.
5. Cancellation terms and conditions
You may modify your order any time. In that case please call +36 88 503 450 or write to firstname.lastname@example.org.
As a reference please provide the order number which is in the confirmation e-mail.
6. 14 days withdrawal right, return date and purchase price repayment
In the European Union, buyers have the right to return goods that are not ordered in the shop within 14 days and return the full purchase price. The reason for the return could be anything – even that the customer has simply changed his mind.
The 14-day thinking time starts when the ordered goods are received. If the last day of the two-week period falls on a public holiday, the returning period will expire on the next working day.
How can I cancel my order?
You need to inform the dealer about your decision by e-mail or mail and then return the product. After you have informed the dealer about your decision, you have 14 days to return the unused goods.
You (the consumer) are responsible to pay the cost of the return.
According to the rules, the trader has to reimburse the purchase price of the goods by transfer within 14 days of receiving the notice of withdrawal, but may delay the refund if he has not received the goods in time.
If you have paid shipping costs at the time of purchase, the dealer must also refund it in addition to the purchase price. However, in case you requested a non-regular postal service (eg fast-paced service), the merchant has the right to charge this cost.
For purchases over 40.000 Ft we provide free shipment nationwide through DHL Courier service.
8. Complaints procedures in relation to orders, shipment and cancellations
a) Complaints related to shipment
We take full responsibility until receipt of goods. We exchange faulty or damaged products within 5 workdays, or we will replace them at our expense. After receipt of goods we cannot accept complaints referring to shipment.
b) Handling complaints
Please send your complaints and remarks referring to ordering and shipping to the following address email@example.com or call +36 88 503 450. We will respond within 30 days.
9. Terms and conditions of payment
Terms and conditions of paymentYou can choose the method of payment while ordering. The items ordered can be paid in cash upon receipt of goods, or it can be done through secure online connection, through Borgun pay system by credit cards accepted by Borgun.
a) Accepted cards: Visa, MasterCard
In the case of these cards the issuing bank determines whether the cards can be used for internet purchases. If your bank issuing Electron cards permitted the use of cards for internet shopping, you will be able to use your cards in our web shop. For further information please contact your bank issuing your card.
b) Steps of payment
1. After clicking on „Fizetés” (Pay) you will be directed to the Borgun pay site where you can start the transaction by providing your data.
2. After providing your card data, please check the correctness of data.
3. The transaction will be processed through the bank processing systems.
4. You will receive information about your payment via e-mail, and you will be redirected to the website of the service provider.